Shipping & Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@influxofficial.com. If your return is accepted, you will be promptly notified and will receive instructions on how and where to send your package. Please note that we do not cover return shipping labels, unless the item in question was sent damaged. Items sent back to us without first requesting a return will not be accepted.
 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Worn or used items will not be accepted for returns.
Unfortunately, we cannot accept returns on sale items or gift cards - we will however exchange your item for a new one should your original be damaged from factory.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.